Y O USS E F H AS SA N IN
Officer
Profile summary
Customer Care and Administration professional with over 6 years of experience in the UAE. Proven track record in handling customer inquiries, resolving issues and delivering excellent client service. Skilled in team supervision, problem- solving and supporting daily operations within dynamic environments. Recognized for strong communication skills and ability to build lasting customer relationships.
Career highlights
Certificate of Recognition - DHRE:
Key skills
Professional experience
• Maintain an updated manual electronic filing & database of the departmental documents. • Ensure proper identification & classification of documents according to company procedures. • Responsible for updating the system according to company procedures based on the given applications. • Follow up on emails, issues & carry out various administrative tasks related to documentation through effective coordination to ensure completion of the process. • Verify & review received documents & applications. • Assist and guide the customers to complete their requests & enquiries according to company procedures. • Handle all customers interactions with the highest level of professionalism, accommodating special requests whenever possible & resolve resell pending cases.
- Maintain an updated manual electronic filing & database of the departmental documents.
- Ensure proper identification & classification of documents according to company procedures.
- Responsible for updating the system according to company procedures based on the given applications.
- Follow up on emails, issues & carry out various administrative tasks related to documentation through effective coordination to ensure completion of the process.
- Verify & review received documents & applications.
- Assist and guide the customers to complete their requests & enquiries according to company procedures.
- Handle all customers interactions with the highest level of professionalism, accommodating special requests whenever possible & resolve resell pending cases.
• Responsible for managing daily activities in the store. • Ensures that the store facility is in tip top shape and conducive enough to welcome customers. • Checks stocks; placing and expediting orders; evaluating new products. • Interfaces with third – party providers (vendors) • Ensures that goods and products are properly arranged. • Supervise the entire sales staff and workforce. • Handle any other duty as assigned by the Manager. • Maintain all current and past records in an efficient manner and to ensure that all necessary information is available and/or properly stored in a secure place. • maintain and update all documents and associated resource materials.
- Responsible for managing daily activities in the store.
- Ensures that the store facility is in tip top shape and conducive enough to welcome customers.
- Checks stocks; placing and expediting orders; evaluating new products.
- Interfaces with third – party providers (vendors)
- Ensures that goods and products are properly arranged.
- Supervise the entire sales staff and workforce.
- Handle any other duty as assigned by the Manager.
- Maintain all current and past records in an efficient manner and to ensure that all necessary information is available and/or properly stored in a secure place.
- maintain and update all documents and associated resource materials.
Education
High school graduate from NCS – Dubai - Senior 2018 Advanced student (scientific student)